Organization

Founded in 1914, R.J. O'Brien (“RJO”) is a privately owned Futures Commission Merchant. RJO is one of the oldest and well-known, independent futures brokerage firms in the industry and is a founding member of the Chicago Mercantile Exchange. RJO is also a full clearing member of the Chicago Board of Trade, New York Mercantile Exchange, Commodity Exchange of New York, and the New York Board of Trade.

RJO offers the latest in order entry technology coupled with 24-hour execution and clearing on every futures exchange worldwide. RJO services a nationwide network of over 200 introducing brokers as well as some of the world's largest financial, industrial and agricultural institutions.

Summary

Provide Client and Technical services and be dedicated resource for supporting several trading groups. This position will be responsible for the ongoing support of existing and new groups by providing on site assistance and ensuring follow up, when needed, from the corporate office. The candidate will be responsible for opening up trouble tickets when issues occur and for a variety of work requests as well as solving issues personally, whenever possible. Strategic planning to ensure continued successful support will also be required.

The qualified candidate must be able to work independently, have persuasive communication skills, handle multiple tasks simultaneous, and be detail orientated.

Duties & Responsibilities

• Serve as the primary contact / solution provider for several trading groups located in a satellite office. Interface with the corporate office as needed to escalate business & technical issues and drive resolution.
• Local Technology Support - “Level One” service representative for technical support of the local trading groups. Must be capable of resolving many user requests or issues by utilizing general knowledge of computers and distributed computing, as well as experience with trading and market data applications.
• For issues that cannot be resolved locally, act as a point of escalation to “Level Two” support. Remain in contact with the end users to provide status on issues and to act as a point of continuity until the requests or issues are resolved.
• Organize, develop and champion the execution of the trading desk’s strategic plans, focusing on front, middle and back office processes.

Qualifications

• Prior Help Desk experience required. Must be able to navigate basic Windows programs, including Microsoft Office (Word, Outlook, Excel, Access, Visio, and Project). Basic understanding of operating systems, network (LAN & WAN), Internet, FTP, databases.
• Helpful to understand futures trading & clearing, and the time-sensitive pressures inherent in the enterprise.
• Experience with usage and support of trading and market data applications commonly used in the futures industry is a strong plus. Examples include: PATS, TT, CQG, Bloomberg, Reuters, etc.
• Must have the ability to make decisions under pressure and prioritize addressing a wide variety of problems.
• College Degree required

Computer Skills

• Hardware troubleshooting, XP, XP Troubleshooting, IE, Office 2003 – Power Point, Excel, Outlook, Word, Access, Visio, Project, Technical Support Skills, PC Skills Survey, and Call Center Technical Support.
• Preferable to have experience with trading and market data applications such as PATS, TT, CQG, Bloomberg, Reuters, etc.